Responsible for managing the support teams that deliver the IPF IT Service Management capability which provides operational support, monitoring and recovery of all applications and infrastructure designed, built and operated for the services you are accountable for.  In addition, you are responsible for working within Service Transition in connection with the services you are accountable for. What you will be required to deliver in your new role? General Ensure that proactive service improvements and optimisation activities for services are identified and, delivered to reduce unplanned IT outages / negative business impact Ensure new service and system take-on and small changes are managed with minimal business impact Deliver IT service take-on and transition processes for systems ensuring that changes are applied in a timely, reliable and low impact manner Manage Service Transition Process for projects within aligned services Assist with and respond to internal and external audits Contribute to ensuring costs are controlled and budgets optimised for services Manage software licenses to maintain a compliant position and plans for renewal Deliver IT service management processes through a combination of internally and externally sourced team members to ensure that incidents and problems are resolved Engage effectively with senior stakeholders in IT, the IPF Business and systems for IT service matters Work collaboratively with the Market IT teams on Service Management matters to deliver consistent and integrated systems related services across all markets Reporting Report on service management processes (ITIL based) incl. incidents and problems. Service Transition reporting Supplier Management Responsible for ensuring service related suppliers meet contractual obligations, working in conjunction with the contract management team Contract change notes agreed in conjunction Commercial Management Statement of impact on and management of in-country Third Parties Driving the suppliers to make sure they're working effectively together to resolve all issues Making sure that  all parties are communicating effectively together and providing sufficient communication to the wider audience Other Defining Communication and Escalation points Working between Service Delivery Team and Project Managers. What skills are we looking for? Qualifications: ·         Educated to Degree level or equivalent ·         ITIL qualified to “Foundation” level or equivalent   Skills: ·         Strong influencing and relationship management skills including during pressured situations ·         Strong internal stakeholder and external supplier management expertise ·         Strong written and verbal communication skills ·         Analytical mind-set to identify opportunities for service improvement ·         Experienced at working in multi-vendor situations ·         Presentation and reporting Knowledge: ·         Expert knowledge of IT Service Delivery and Service Transition, tools and techniques   Experience: ·         Strong experience in Service Management related role Other: ·         International travel is a prerequisite (10%)  

This role provides a focused resource to support delivery of the Group FP&A functions core deliverables. As well as supporting business performance, you will be responsible for driving the annual business planning and quarterly rolling forecast processes, liaising with Group and international stakeholders to support successful delivery. The role will also provide financial modelling expertise for projects, in addition to working closely with in-country and Group (UK) Finance, Treasury, Procurement and HR teams. This is a dynamic role which allows the right candidate the opportunity to business partner across several functions across the Group, allowing for a comprehensive overview of how IPF operates across Home Credit and IPF Digital spanning 11 international markets. You will be accountable for: Budgeting & Rolling Forecasts Support the Group FP&A SFM in compiling an annual budget & periodic reforecast timeline including comprehensive instructions and templates which are well communicated & clearly set out Group deadlines. Review and challenge country budgets/reforecasts. Play a key role in providing analysis and a consolidated review of country budgets / quarterly reforecasts to produce the P&L, Balance Sheet & Cashflow at a Group level, liaising with international stakeholders and working closely with Group Reporting. Ownership of scenario modelling for Group FP&A. Assess the current scenario model and work to constantly evolve the process and outputs to ensue they remain relevant and appropriate in line with business requirements. Evaluate alternatives and make recommendations for improvements to the Group FP&A SFM. Assist with the preparation of Group presentations and Board papers to support the      annual budget and periodic rolling forecast messaging internally and externally. Financial Modelling/Analysis Identifying and analysing variances between actual performance and budget/rolling forecasts, highlighting key trends and exploring risks and opportunities. Working closely with the Group BI & Reporting teams to create an Executive dashboard (financial metrics & KPIs) at Group level along with a forward-looking projection working closely with the European Home Credit & Digital/Mexico Home Credit FP&A Managers. The production and ongoing assessment of Annual Bonus and Performance Share Plan (PSP) targets, providing periodic refreshes to inform RemCo (HR) on potential pay-out %. Procurement Partnering Support Non-IT Procurement in performing regular financial assessments for existing & new suppliers where spend >£50k, clearly assigning a low/med/high risk recommendation. Validating savings made by Non-IT Procurement, ensuring a consistent approach is in place and periodic tracking against the budget. Treasury Partnering Understanding the actual UK cash position for borrowings and interest monthly vs budget. Obtaining a high-level overview of how the consolidation process works in Treasury from when markets submit cash flows to final borrowing numbers. Perform periodic Liquidity stress-testing taking an active lead in working closely with the Treasury to produce meaningful financial analysis and clear recommendations. Other Develop an understanding of TM1 (Group FP&A consolidation system), retaining knowledge within the FP&A team by working closely with the TM1 Systems Analyst.   Requirements of the Role Qualifications:   Educated to a degree level Professional accountancy qualification desirable. Skills Excellent PC Skills (MS office), particularly in Excel and PowerPoint Excellent communication and interpersonal skills Highly numerate with attention to detail and excellent analytical skills Excellent organisational and good prioritisation skills. Shows initiative and proactive to deliver change Strong influencing and negotiation skills Ability and willingness to develop self Knowledge • Technical Accounting background desirable (IFRS9 – Revenue & Impairment) Experience • Experience of financial modelling and FP&A desirable Other • Willing and able to travel internationally (infrequent)

Your purpose (in a nutshell) You will be the FP&A Manager to the Digital & Mexico Home Credit business. You will be responsible for building strong relationships with the Leadership team, providing Finance expertise as a strategic business partner on behalf of Group, being the primary point of contact for all Group Finance-related issues. You will support the annual business planning process and periodic quarterly rolling forecasts, critically appraise strategic investments and work closely with the relevant market finance teams to report and manage performance across your business areas, challenging and providing insight to Group. You will be accountable for: You will work closely on the annual budget and periodic rolling forecasts having a solid understanding of the Digital & Mexico Home Credit markets. You will specifically: work closely with the markets on communications, timetables, data requirements and modelling delivering a high quality output. assist in providing insight on market submissions to the Group FP&A and Commercial SFM support the markets in relation to technical aspects of forecasting e.g. accounting rules perform / review scenario testing and challenge the markets lead the implementation of changes to the forecasting systems and processes. Building strategic alliances with Senior Management across the business to create highly effective relationships with key stakeholders, embedding a culture of financial control through effective Finance Business Partnering, challenging appropriately. Ensuring the accurate and timely provision of high-quality and fit-for-purpose management reporting and analysis that highlights trends, risks and opportunities to aid decision-making. Develop key KPIs across your business units which underpin the financials to aid future decision-making and provide Group with insightful analysis. Embed a commercially driven mind-set with your stakeholders; championing sustainable results, whilst understanding and managing risks & opportunities. Work closely with market finance teams to identify true cost drivers behind any significant variance to plan, reporting back to the Group FP&A & Commercial SFM on a monthly basis ahead of Performance Calls. Create and conduct studies and analyses to identify risks or opportunities not currently identified. Prepare and present findings with suggested specific actions recommended. May participate in the development and implementation of consequent financial strategies or tactics. Creating and standardise reports / KPI’s for ease of consolidation where possible, allowing more value added analysis / insight to the Group FP&A and Commercial SFM. Lead the commercial review of Strategic Business Cases, critically appraising investments, challenging the outcome, preparing sensitivy analysis and proving a clear recommendation to the Group FP&A and Commercial SFM. Provides direction to functional counterparts and senior management in operating units as required

Your purpose (in a nutshell) Group IT Change, which includes the IT portfolio team, owns the governance of all strategic investment for the Global IT function, and defines and maintains standards for project/program management. Within the IT Portfolio team, we play a crucial role in ensuring that the change initiative portfolio successfully delivers the Group IT strategic priorities. The Portfolio Manager role reports into Group Head of IT Change and is focused on leading a matrix group team that supports the organisation in achieving strategic goals by providing best in class project & programme & portfolio management (PPPM) services. The Portfolio Manager is the functional leader of portfolio delivery and governance across the organisation. The role will provide advice and guidance, monitoring and assurance, advocacy and education with respect to the change portfolio, programmes, projects, and their delivery, all concerned stakeholders at all levels. Additionally, this will include a reporting framework focussed on value added advice and early identification of risk and issues for the change portfolio and all major programmes and projects across the organisation. You have an overall responsibility for ensuring all Company standards, policies and procedures are satisfactorily met on projects and where gaps exist, ensure an appropriate plan of action was identified and initiated to bridge these gaps. It is important that you ensure all regulatory/ legislative requirements are satisfactorily met and hold others accountable for ensuring such requirements are not breached during the portfolio/ programme works. You will be accountable for: Partnering with selected markets and functions, organisation wide Portfolio Management capability that includes: Supporting the building of portfolios and prioritising initiatives based on strategic alignment. Identifying and measuring initiative financial and non-financial benefits, and tracking benefits realisation. Reviewing Business Cases for submission and approval and ensuring appropriate funding in place. Providing insight into the portfolio delivery status. You will assess whether initiatives are on-track as well as anticipating and helping to manage potential roadblocks for successful delivery. Reporting and managing portfolio-wide interdependencies, risks and issues. Assessing portfolio ‘do-ability’, including dependencies and resource constraints. Communicating portfolio health, delivery progress, financials and progress against strategies to leadership. Bringing information and key decisions to governance forums. You will play an essential part in ensuring effective governance, providing challenge and analysis before governance meetings and ensuring key issues are raised for discussion. Providing portfolio briefings to senior leaders as required. Supporting further evolution of governance model and leading the development of portfolio management capabilities. Ensuring adherence to programme management standards and helping to further develop standards. Leading the implementation and management of portfolio, programme and project governance frameworks and development of appropriate reporting tools which deliver value to the organisation Developing and implementing project portfolio prioritisation methodologies Coaching and mentoring project sponsors and senior managers so that they become familiar with change and portfolio standards Relationship management that includes: Establishing and maintaining close working relationships with internal and external stakeholders Building appropriate “peer to peer” relationships with other senior managers and key stakeholders Ensuring that the relationship between IT Change and its key stakeholders is positive and constructive Represent IT Change at appropriate meetings, workshops, conferences and other company events, with this to guarantee that professional image is conveyed in public forums – with special regard to change management related forums such as Group Change Board, Digital Change Board Proactively working with senior stakeholders (Project Sponsors, Steering Committees Members, Senior Management) to seek for feedback on the team and individuals’ performance and reacting accordingly Working in close co-operation with market PMOs, PM Lead and BA Lead to ensure synergies between all strategic initiatives

Your new purpose (in a nutshell) You will provide technical leadership and assurance for the solution design of key IT initiatives and BAU for core IPF systems. You will support the competency manager in producing and ensuring adherence to agreed roadmaps, validating that they are in line with design principles and policies. You will be responsible for ensuring that the end to end design is robust, documented and developed to best practise standards. You will be accountable for the Solution Design within core systems, providing support throughout the delivery cycle of both projects and BAU change. You will also manage, challenge and coordinate the design activity of third party suppliers, acting as technical product owner where required.       What you will be accountable for Define the detailed design and architecture for the core IPF systems in line with the Enterprise policies and standards Oversee the development and maintenance of baseline design documentation of the core IPF systems Working with third parties, design and implement appropriate development frameworks and governance to standardise and accelerate the delivery of the core products solutions Development and maintenance of a technical backlog and technology roadmap for the core products systems Challenge and review third party deliverables (e.g. designs, specifications, software) Mentoring and providing direction to team members and external third party suppliers Provide oversight and input to the effective execution of the agreed SDLC, for example as a technical product owner in a scrum team Form part of Technical Design Assurance/ Authority to ensure appropriate governance and project adherence Ensure that software is delivered in line with designs and any applicable software development standards (quality assurance) Lead the development of transition plans from the existing legacy architecture to the target architecture Drive the effective engagement with relevant project work streams to ensure that software is delivered on time and to agreed quality Provide expertise to support continuous improvement initiatives to the core IPF system What skills will you have? Qualifications:  Degree or equivalent level of qualification, preferably in an IT-related discipline Skills:  Translating design into actionable plans and roadmaps Agile development techniques (SCRUM, KANBAN etc.) The ability to matrix manage 3 rd parties and coach individuals to achieve set objectives Effective communication skills – including the ability to communicate complex design to other Technical and non-technical team members Effective liaison with a globally dispersed team and management (where English may not be a first language) Knowledge:  Database design, Design Patterns, Service Oriented Architecture Software development cycles and approaches Transact-SQL, SQL Server - including legacy versions .net including web services (REST, SOAP) Experience:  Ideally the candidate will have Software development experience API Driven development and systems integration projects Experience of both .net and java developments and technologies Experience in hands on design and development of custom solutions Technically aware, having had exposure to a variety of technologies Experience in the modernisation of legacy systems Experience of driving 3rd Party development teams