Join our team

 

  • Think about future issues and consider the longer term consequences of decisions - considering the impact of an issue on other teams or areas
  • Challenge assumptions. Looking beyond the obvious for solutions
  • Look at issues from a broader perspective to identify root causes
  • Seek out fresh ideas from a wide variety of sources and considers a range of scenarios before arriving at a decision
  • Support and encourage innovation and the testing out of new approaches
  • Seek out and apply good practice and learning from other organisations, competitors, customers, colleagues and partners

 

  • Challenge behaviour that fails to comply with our Values and Code of Business Ethics. Take corrective action promptly when these are not adhered to
  • Hold people accountable for their responsibilities and commitments
  • Make disagreements known in a respectful way and engage in debate
  • Recognise how personal feelings can affect personal performance
  • Set an example of transparency and openness when communicating with others
  • Recognise and reward excellent performance
  • Have the confidence to change direction quickly if it is recognised that current plan is incorrect
  • Establish the root causes of performance issues and have open and honest discussions about under-performance with others; giving evidence-based feedback in a timely and constructive manner
  • Take tough, principled stands even if they are unpopular

 

  • Ensure that customer satisfaction through excellent service is a key focus for your team
  • Seek and respond to customer feedback and encourage others to do so
  • Help others to identify internal and external customers – encouraging them to adopt a customer focused attitude
  • Help others develop the necessary skills to deliver first class customer service and experience
  • Identify opportunities to improve products and services that will increase customer satisfaction and loyalty
  • Help others to resolve difficult/complex customer queries and complaints - regardless of organisational boundaries
  • Take responsible decisions in the short-term that protect long-term customer relationships and commercial result

 

  • Help people see how they contribute to team and company success
  • Develop clear team objectives aligned to the Strategy for Growth
  • Work with others to construct personal development plans that link to the overall business plans
  • Understand the balance between Reward & Recognition and apply these appropriately
  • Understand what drives other people's agendas, including what remains hidden
  • Demonstrate trust in others and helps to build it within teams
  • Delegate tasks and decisions to empower others
  • Seek out and value different viewpoints to find solutions
  • Involve all team members in setting team objectives
  • Mix the knowledge, skills and experience of different individuals to achieve team objectives
  • Resolve issues within the team

 

  • Understand what drives profit growth and value
  • Explain to others how they can contribute to profit delivery
  • Encourage the team to make commercially sound decisions and think of the business as their own
  • Manage resources in order to optimise productivity and utilisation
  • Demonstrate an understanding of the external factors which have an impact on our business performance
  • Communicate business performance to others
  • Manage costs to deliver to budget
  • Use Key Performance Indicators and financial information to monitor performance and guide decisions
  • Ensure effective usage of company assets
  • Challenge self and others to increase productivity and efficiency